Experience exceptional customer service with Holly, an AI assistant that handles complaints, tracks packages, processes returns, and provides personalized shopping assistance 24/7.
Our AI customer service specialist provides comprehensive support for all your e-commerce needs
Real-time order status updates, shipping tracking, and delivery notifications with detailed package information.
Guides customers through return policies, initiates return requests, and processes exchanges seamlessly.
Handles product complaints, quality issues, and service concerns with empathy and effective solutions.
See how Holly handles typical e-commerce customer service situations with professionalism and efficiency
"The shirt I received has a stain and doesn't match the color shown online."
Holly's Response:
"I'm so sorry about the quality issue with your shirt! I can immediately process a return and refund, or send you a replacement in the correct color. I'll also provide a prepaid return label. Would you prefer a refund or replacement?"
"My order was supposed to arrive yesterday but I haven't received it yet."
Holly's Response:
"Let me check your order status right away. I can see your package is currently at the local distribution center and should be delivered today by 6 PM. I'll send you the tracking link and set up delivery notifications. If it doesn't arrive today, I'll escalate this immediately."
"I bought the wrong size dress. How do I return it for a different size?"
Holly's Response:
"No problem! Since it's within our 30-day return window, I can process an exchange for you. I'll send you a prepaid return label, and once we receive the dress, we'll ship the new size immediately. What size would you like instead?"
Use the chat widget (bottom left) or voice widget (bottom right) to experience Holly in action. Try asking about returns, tracking an order, or reporting a product issue.
Click the chat widget in the bottom left corner to start a text conversation with Holly.
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Click the voice widget in the bottom right corner to have a spoken conversation with Holly.
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See how Holly can transform your customer support and boost customer satisfaction.